Gurgaon, IN. July 4, 2012
In a move aimed at expanding business capacity and sharing industry best practices, SupportMart Technical Services has partnered with eClique Services, a Gurgaon based company specializing in customer support. SupportMart hails this as a major step forward in its roadmap for growth and expansion in the coming months.
A year old company in the tech support industry, SupportMart provides third party support for computers and peripheral devices on an online platform. Serving individual customers as well as Small-Medium Businesses (SMBs) based in the US, Canada, UK and Australia, the organization delivers brand, version and warranty independent support, round-the-clock, 365 days a year.
The Information Age has witnessed a surge in demand for reliable tech support services for multiple brands under one roof. SupportMart was founded with the vision to fill this gap and has built a unique service platform delivering efficient and effective solutions to customer problems. With a customer satisfaction rate pegged at 95% and successful resolution of 1 million issues and counting, SupportMart lets the numbers do the talking.
Building on the success of the past year, the tech support provider has developed a comprehensive growth strategy. Partnership with eClique brings the first segment of this strategy to fruition. “We were in search of a partner who shares our focus on customer centric support and targets fast track growth without compromising on end-user experience. Through this partnership with eClique, we hope to draw on the rich experience of our teams and the collective goodwill of our organizations to propel growth and deliver optimal solutions in tech support,” says Amitoz Singh, CEO (SupportMart).
In addition to expanding its services beyond current in-house processes to meet growing market demand, the collaboration will help SupportMart complement its perfected tech support business model with eClique’s expertise in cost-effective operational excellence. Clearly, the coming months are going to chart an exciting phase in the company’s ascent to becoming a recognized world leader in tech support.
SupportMart is a leading supplier of tech support services with a growing customer base in the USA, UK, Australia and Canada. It specializes in providing on-demand support for all PC, peripheral and application related problems. SupportMart’s online service is brand and warranty independent, available 24/7, 365 days a year. Their support covers all issues with Windows operating systems, antivirus suites, browsers and other applications, as well as network/device connectivity and security problems.
eClique is a leading provider of inbound and outbound call center services, with over 10 years of collective experience in call center management and back end technologies. It specializes in selected business process, inclusive of: Customer Sales & Support, Technical Support Services, Finance & Accounting, Supply Chain Management, Content Management and Human Resources Management.